FAQ

Frequently Asked Questions (FAQ)

Welcome to Everley Henry’s FAQ section! We’re here to help make your shopping experience seamless and enjoyable. Below, you’ll find answers to the most commonly asked questions about our products, orders, shipping, returns, and more. If your question is not listed here, feel free to reach out to our support team at [email protected].

1. What kind of dresses do you sell?

At Everley Henry, we offer a curated collection of stylish and sophisticated dresses for all occasions — from casual everyday wear to elegant evening and special event dresses. Our designs emphasize comfort, femininity, and timeless appeal.

2. How do I choose the right size?

We provide a detailed size guide on each product page to help you find your perfect fit. Please refer to the measurements carefully, and if you’re between sizes, we generally recommend sizing up for comfort. Still unsure? Reach out to us at [email protected] for personalized sizing advice.

3. How do I place an order?

Placing an order is easy:

  1. Browse our collection at www.everleyhenry.shop.
  2. Select your desired dress, choose your size, and click “Add to Cart.”
  3. Proceed to checkout, fill in your shipping details, and complete your payment.
  4. You’ll receive an order confirmation email shortly after.

4. What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure payment options such as PayPal and other regional digital wallets.

5. Do you ship internationally?

Yes, we proudly offer international shipping to many countries. Shipping costs and delivery times will be calculated at checkout based on your location. Please check our Shipping Policy for more details.

6. How do I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this to follow your package’s journey. If you do not receive tracking information within a few days of purchase, contact us at [email protected].

7. What is your return policy?

We accept returns within 14 days of receiving your order, provided that the dress is unworn, unwashed, and in original condition with tags attached. To initiate a return, email us at [email protected] with your order number and reason for return. Please review our full Return & Refund Policy on the site.

8. Can I exchange a dress?

While we currently do not offer direct exchanges, you may return your item for a refund and place a new order for your preferred size or style. This helps ensure you get the item you want as quickly as possible.

9. Can I cancel or modify my order?

We process orders quickly to ensure fast shipping. If you need to cancel or modify your order, please contact us at [email protected] within 2 hours of placing the order. After that time, we may not be able to make changes.

10. Do you offer custom or made-to-order dresses?

At this time, all of our dresses are ready-to-wear and sold in standard sizes. We do not currently offer custom sizing or made-to-order pieces, but we are constantly expanding our range to suit different body types.

Still Have Questions?

We’re happy to help! Please email us anytime at [email protected], and our support team will respond within 1–2 business days.